Siteground Review: All Features, Customer Service, Pros & Cons

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SiteGround

9.2

Speed

9.5/10

Uptime

9.5/10

Pricing

8.0/10

Customer Support

9.5/10

Features

9.3/10

Pros

  • Fast server load time
  • 99.99% Uptime
  • Multiple data centers in different locatons
  • Free SSL certificate
  • Free Backup

Cons

  • Limited resource usage
  • Higher pricing

Speaking about one of the best hosting companies out there in the market will bring Siteground into the spotlight.

Yes, the Siteground hosting has been standings for years where they have offered the best of all hosting to every single user. Further, I have got for you the best of all Siteground review. 

But, after all those stunning features the company delivers, is Siteground the better deal? That is what we will find out right in this article. 

Siteground rating

Here, you will get to know the pros along with the cons that will potentially give you a true understanding of Siteground hosting.

Siteground Review: Is this a better deal?

 In this Siteground review, you can take a look at almost every single feature of the Siteground. Right from its pricing plans to the pros and cons, I will try my best to explain to you almost every single feature. 

Additionally, I personally used Siteground hosting where I conducted several tests related to uptime and downtime. 

We will discuss the above things too where right now, let’s go ahead and unwrap some good detailing about Siteground hosting. 

Siteground customer reviewSiteground testimonial

Siteground user review

A Take on Siteground

  • First of all, Siteground was founded back in the year 2004 whereas its headquarters are located in Sofia, Bulgaria. 
  • The company offers different types of hosting such as shared hosting, WordPress hosting, cloud hosting, VPS, Reseller hosting, and many more.
  • Every single plan offered by Siteground comes with managed hosting.
  • The company is an official partner of WordPress.org that is another good thing and it’s recently moved to Google Cloud platform.
  • The company also offers Free SSD that comes with every single shared hosting plan.
  • Every server of Siteground hosting is powered by PHP7, Google Cloud, HTTP/2 and even NGIX+ caching
  • Almost every single customer gets free SSL certificate that is another better thing.
  • Going ahead in Siteground review, the company offers a massive 30 days money-back guarantee.

Visit SiteGround.com

Siteground Review: Main features explained

Coming down right at the features of Siteground, four top class features sets the company apart from its competitors. 

Siteground featuresSiteground other features

Yes, with the help of those features, the company has been recommended by Joomla, Drupal, WordPress, and many more platforms.

1. Server Speed

Indeed, for any website to rank right on the first page of Google, Speed of server matters a lot. Also, when it comes to any user-friendly website, the website speed truly plays an essential part in that scenario. 

For testing the website speed, I used certain tools and was amazed to see the results. In terms of homepage loading time, it took 1 to 2 seconds for the page to fully load. 

This was quite impressive where you will surely not face any sorts of issues in the page loading section. 

On the other hand, I even tested the website with GTmetrix where the speed went from 6.9 seconds straight to 1.6 seconds. 

This was incredible too whereas the Siteground company was proving that they are simply the best. 

Why Server speed is important?

Because as we know, modern date users are impatient. In fact, different studies have been conducted where if the page is not loaded in three seconds, users bounce back. 

Plus, users will navigate those pages that are easier to load and the ones that have got easy to use interface. 

Therefore, the longer your website is making users to wait, the greater is the chance people will lose interest in your website. 

Hence, when it comes to Siteground, the company takes its website server speed seriously. Each of their developers along with experts works day and night to improve the server load times. 

So, SiteGround should be the first choice if you want to start your website or blog live fast on the internet. 

A take on Speed technologies by Siteground

Given below are some of the best speed technologies that Siteground uses for improving the server speed:

Siteground hosting speed

  • First of all, the company’s server infrastructure is powered by Google Cloud that comes with an SSD storage and ultra-fast network
  • Secondly, with the help of SSD, the speed increases up to 1000 times faster when we compare it with normal Hard disks. 
  • On top of that, the company also uses NGINX website server technology that helps to improve the speed time for static content on your website. 
  • With the help of web caching, dynamic content gets loaded faster whereas the company comes with a built-in caching system. 
  • Further, with SuperCacher, you will see the contents loading at a pretty much faster pace. 
  • Additionally, the content delivery network helps to speed up the server speed and makes every single content much more accessible. 

What’s more?

In addition to every single above feature, the company also delivers regular updates for their servers. This ensures them to remove every possible bug with the new update and makes website browsing experience, a lot smoother. 

2. Security

Going ahead in this Siteground review, Security is another thing that becomes important in website hosting

Almost every single user wants their website to be secure where they will choose a hosting company that offers good security features.  

In this case, Siteground offers some of the best security features that make the website secure from every single angle. 

To browse some of the best security features from Siteground, I have compiled a good list for the same. 

Therefore, you can go ahead and browse each of those features, one by one. 

  • Site Isolation

With the help of the Site isolation feature, the company ensures that the website is not negatively impacted and there is no sort of a security breach.  

You can think of Site Isolation as a firewall where it protects the website from hackers and keeps each of the website much secure and stable. 

  • Use of HTTP/2 technology

Gone are the days when the company used the older level of the HTTP protocol. Right now, they make use of the latest HTTP/2 technology that is a more secure option available right now. 

With this, the hosting company protects your website against every single malicious activity and other bugs. 

  • Web application Firewall

Speaking about the applications of Siteground, each of those makes use of the Web application Firewall. Yes, this helps to protect the apps against breached and helps update the website regularly. 

What more security feature Siteground have?

Well, apart from the above amazing security features, the company has got tons of more for the websites. 

For instance, they run complete virus along with malware scans on the website for detecting the malware and viruses. 

After this, the report is sent to the user where you will know whether you have viruses on your website or not. 

3. Customer Support Service

SiteGround may be a company that prides itself on client support. they create customer service a priority and it shows in their reviews and through the loyalty of their clients.

The fact is that their response times leave their competitors within the dust.

Siteground customer service review

Their closest competitor has a mean reaction time for a support ticket of 44 minutes – but SiteGround’s reaction time is simply eight minutes.

When I was newly shifting my hosting from Godaddy to SiteGround, I didn’t know anything. I just placed a request for site migration that’s it. Their support team transferred all my website data to SiteGround. 

You can also do by yourself with the help of SiteGround site migration tool, but if you are newbie, I would recommend you to let their support team handle this. They are professional in this kind of work.

They offer 3 ways to urge support:

  • The live chat network will get you an instantaneous reply and is out there 24/7
  • Likewise, phone support is staffed round the clock and can get you a moment reply
  • Submitting a ticket will get you a reply in but 10 minutes – and this reaction time is even less if you’ve got purchased one among their priority services

Instead of waiting hours (or even days) for help together with your site, you’ll calculate this web host to offer you a timely response. 

4. Loading time and Uptime

Over the last few months, I even have monitored and analyzed the uptime, speed, and overall performance of my test site hosted on SiteGround.com.

Because aside from page load times, it’s also important that your website is “up” and available to your visitors. I monitor uptime for SiteGround to ascertain how often they experience outages.

Hence, moving ahead in this Siteground review, the company has always delivered the best of all loading time along with uptime. 

A Glance at SiteGround PROS and CONS

Apart from the features, the company even offers some of the best PROS that makes the best web hosting for WordPress

Also, there are plenty of cons associated too that you will get to know later in this article. 

PROS

1. Siteground Guaranteed Uptime

If you’ve spent any time in the least buying an internet host, you’re conversant in the importance of uptime. 

A hosting company’s uptime percentage tells you ways often, on the average, you’ll expect your website to be “down” or unavailable.

No hosting service can say 100% uptime since there are too many variables live to make certain that there’ll never be any downtime. 

However moving ahead in this Siteground review, they are doing guarantee a 99.99% uptime which is a stunning thing. 

That’s impressive by any standard, and that they live up thereto. They use monitoring software that notifies them immediately when there’s an outage and works quickly to resolve any issues.

To put this in perspective, 99.99% uptime means your site could be down for a touch over four hours in any six months.

Their uptime percentages are truly impressive. Their overall average is 99.99% uptime, and a glance at their website in April of 2020 revealed:

  • A monthly average uptime for the past 30 days of 99.999%
  • An annual average uptime for the past three hundred and sixty-five days of 99.996%
  • In practical terms, their customers rarely need to worry about their websites not being available.

2. Siteground Loading Times

I already talked about the speed technology that they use to attenuate loading times for WordPress sites, but what does it mean in practical terms?

Earlier, I discussed that the majority of Internet users will provide a site three seconds to load before they consider navigating away. 

That’s not much time, so if you would like to carry on to your site’s visitors your load times got to be in no time.

Sites hosted on SiteGround have a mean load time of 1.3 seconds per page. That’s very quick and it speaks to the efficiency of the speed technology the corporate uses.

3. Siteground Server reaction time 

Another clear pro is that it’s in no time server response times. 

The server reaction time may be a measure of how long it takes the server to deliver all of the weather of your website to a user’s browser.

SiteGround has extremely fast server load times averaging about 190 milliseconds over six months. 

Meaning that no matter where your data is stored, the knowledge on your site – both static data and dynamic data – are often delivered to a user’s browser almost instantaneously.

Why does this matter? 

Again, it’s to try to to with user experience. you would like the people that visit your site to possess as little time as possible to think about navigating away. 

When your server responds very quickly, as their servers do, your users are likely to remain on your site.

4. Different Data Centre Available

Part of the rationale that their servers are so fast is that they provide their clients to get access to multiple data centers located at strategic server locations around the world.

When you check in your given the choice to settle on your preferred server location.

While data delivery speeds as an entire have sped up considerably over the years, the physical distance between a user and therefore the server can impact the loading times.

To address that issue, they need data centers in:

  • Amsterdam
  • Chicago
  • London
  • Milan
  • Singapore
  • Sydney
  • Frankfurt

When you check-in for hosting services, you’ve got the chance to settle on where you would like your data to be stored.

5. Free Backups 

You know how important it’s to back up the info on your website. If you don’t, you risk losing both static data and dynamic data, several of which can be irreplaceable.

If you found out your site with SG, you’ll get to confirm to do a daily backup. Just in case something happens to your site. 

Moving ahead in this Siteground review, within the event that your backup fails, they need you covered.

They perform daily website backups of all of their clients’ websites so within the event that your backup fails otherwise you got to reclaim your data for a few reasons, you’ll contact customer service and obtain what you would like.

You get free daily backup copies (only one backup per day on the StartUp plan) of your website. Also, as an internet site backup and restoration service (if you check-in for the GrowBig or GoGeek plans).

siteground hosting plans

Hosting backups are like website insurance. User errors, hacks, deleted files, or website updates have gone wrong can all be instantly solved with a backup restore.

  • View and manage backups easily with their simple to use 1-click backup tool
  • Create and restore website backups quickly and simply with one click
  • Avoid data loss thanks to website mistakes
  • Experiment with website updates that you simply can quickly undo

Check SiteGround Pricing

6. Maintains Transparency

It’s natural to require the businesses you purchase from to be transparent about what they are doing and the way they are doing it. 

It’s particularly important when you’re getting to trust a corporation with all of the content on your website.

They have, for the foremost part, an excellent record with transparency which is another good thing. 

Once you visit their site, you’ll see that they display both their monthly uptime percentage and their yearly uptime percentage so you’ll take a glance at how their sites are performing.

SiteGround also provides – freed from charge – every IP address of all of their data centers. Why does that matter? 

Because revealing the IP address allows you to speed test the loading speed of your site from all of the info centers so you’ll pick the one which will deliver the simplest user experience to your site’s visitors.

They’re also very honest about what’s included in all of their plans. 

A number of the upper price plans use low-volume servers to make sure faster load times. In this Siteground review, with SiteGround, you’ll always know what you’re getting into return for your money.

7. Global reach

As a whole, the hosting industry is extremely United States-centric, which is often a drag for people that sleep in other countries.

SiteGround is predicated in Bulgaria but they need a worldwide perspective that creates them highly accessible to companies and individuals around the globe.

To begin with, they’ll accept multiple currencies, including:

  • US dollars
  • British pounds
  • Euros
  • Australian dollars

They even have a fanatical Spanish-language page and toll-free phone numbers in various locations. 

They also provide country-specific domain names, too, which make it easy for local companies to settle on a website name that’s specific to their country.

8. State of the Art Security

We talked earlier about site security, and one among the most important benefits of selecting them to host your site is that you’ll have the peace of mind of knowing that your site is protected by a number of the simplest security tools available.

Siteground security feature

In addition to the built-in security measures that we already mentioned, you’ll get a slew of other advanced features that will help protect your data – and your users.

  • Anti-spam tools, including SpamAssassin and SpamExperts, to guard your site from spammers
  • The ability to dam certain IP addresses (very useful if you’ve been subjected to an attack)
  • A free SSL certificate (available with certain plans)
  • HackAlert, a $1/month add-on which will notify you immediately if your site is under fire 
  • Leech Protect, a feature that permits the administrators of your site to stop users from giving out or posting their password or login information
  • Their free SiteCheck tool allows you to quickly and simply check your site for malware to form sure that your visitors are protected
  • They take security seriously, and that’s an enormous pro, particularly if your site has an eCommerce store or collects any private information from users.

That’s why many people recommend SiteGround as they have used and tested this hosting at many levels. 

9. Customer Service

If you’re an experienced web developer, you would possibly find that you simply have no use for customer support.

For the remainder folks, though, it’s important to understand that we will get the assistance we’d like once we need it.

SiteGround customer support is actually unparalleled. As mentioned earlier, you’ll access live chat or telephone support 24/7. 

You’ll be notified immediately of what percentage customers are before you, and in most cases the wait times are minimal.

The same is true of fixing a support ticket through their website which is done at a faster pace. 

Their customer service reps are friendly, helpful, and patient, making them a very good selection for people and little businesses who need some hand-holding.

10. Free WordPress Migration

Website migration may be a major hassle when it involves switching web hosts. one of the various goodies about SiteGround is their free WordPress site migration.

For non-WordPress sites and for those that want expert help. SiteGround’s professional site migration service is completed by experts and costs $30 per website.

This paid service applies not only to WordPress sites, but also other CMS platforms like Joomla and Drupal, and in fact single websites and static HTML websites too.

Their transfer service includes a transfer of 1 website (regardless of size), also because of the transfer of unlimited email accounts, FTP accounts, addon domains for (for accounts managed with cPanel control panel).

Fill out the web site migration form and await them to urge back to you. you’ll be amazed to understand that the method of transferring your WordPress site to SiteGround is completed within 24-48 hours.

SiteGround Migrator plugin allows you to easily transfer a WordPress website from the other hosting provider to SiteGround.

You simply install their new Migrator plugin on your WordPress site to urge started. 

After doing that, they’re going to automatically transfer your entire WordPress site to the destination domain and folder you specified earlier.

Siteground Review: CONS

Resource over Usage

They have something they call a monthly allowance of “CPU seconds per account”. Basically, this limits what proportion resources your site is allowed to use per month. 

The potential problem here is that if you re-evaluate this limit regularly, then they’ll put your site on hold until the subsequent month when your monthly allowance resets.

They outline the monthly resource limits in their plan details:

  • StartUp: Suitable for ~10,000 visits per month
  • GrowBig: Suitable for ~25,000 visits per month
  • GoGeek: Suitable for ~100,000 visits per month

Check SiteGround Plans

However, you ought to remember that an overuse freeze can happen well below the 100k visit limit on the GoGeek package. 

So if your website attracts considerable traffic, say quite 3,000 visitors per day, then even the GoGeek won’t compute for you.

I would argue that if you get thousands of tourists to your site per day then you ought to stand back from shared hosting altogether, as you’re happier with a cloud hosting or VPS plan. 

Conclusion: Siteground Review

Coming at the concluding phase of the article, you must have got to know every single thing about Siteground. It’s one of the best hosting companies out there that is offering the best of all features and plans.

 Also, I hope this Siteground review has proved worthy for you where I would love to read your comments. 

Therefore, at this stage, all you can do is to simply go ahead, analyze Siteground, choose their hosting, and grow your website to exponential heights. 

More Useful Content: Siteground Alternatives: TOP 4 Alternatives to Siteground, Bonuses 2020

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